Quality

Thank you for taking the time to respond to this short online survey. We at Bug Busters USA strive for a commitment of excellence through high regard for customer service and superior value. To achieve complete client satisfaction it is important that we hear from our clients. Through our attitude, competence and professionalism we will continually strive to create the best experience in the service industry for our clients.

Satisfaction Survey

Please rate your level of satisfaction with your Pest Management Professional and your service. The information that you provide will be used to assess how well we are performing, and to assess the need for changes or improvements to your Pest Control service.

Customer Information

Name:  (required)
Phone:
Email:
1. Upon contacting the office, how prompt is the Bug Busters staff at rectifying your concerns?
Very Quick Quick
No Opinion Slow
Very Slow
2. Does the office respond to your needs?
Yes
No
No Opinion
3. How satisfied are you with the Appointment System?
Very Satisfied
Satisfied
No Opinion
Not Very Satisfied
Very Dissatisfied
4. Are the postcards adequate means of notification of service? (pest control service only)
Very Helpful
Helpful
No Opinion
Not Very Helpful
Very Unhelpful
5. Is your pest specialist punctual for scheduled visits?
Yes
No
No Opinion
6. Is your pest specialist courteous?
Yes
No
No Opinion
7. How helpful is the pest specialist with carrying out the service(s)?
Very Helpful
Helpful
No Opinion
Not Very Helpful
Very Unhelpful
8. Does the pest specialist explain services performed?
Yes
No
No Opinion
9. Is adequate amount of time spent performing your service(s)?
Yes
No
No Opinion
10. How satisfied are you with the overall level of service that Bug Busters provides?
Very Satisfied
Satisfied
No Opinion
Not Very Satisfied
Very Dissatisfied
11. Do you feel that you are receiving value for your service(s)?
Yes
No
No Opinion
12. Would you recommend our service(s) to others?
Yes
No
Not Sure
13. Would you like for one of our representatives to contact you about scheduling a complementary Termite inspection? (for pest customers)
Yes
No
Already Have Coverage


Additional Comments



$$$ REFERRALS SAVE YOU MONEY $$$
For each of your referrals who sign a one-year pest control contract with Bug Busters USA, Inc., you will receive $25.00 dollars credit towards your next service.
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PestQuest
Tips for Spring More Tips

Wood to soil contact. Keep soil from touching wood to reduce pest access. If there must be wood to soil contact (on a porch or deck) use pressure-treated wood or material which is insect resistant. Eliminate hollow porch post and columns.

Ventilation and high moisture conditions. Eliminating damp conditions, increasing ventilation and replacing decayed wood, aids carpenter ant management and helps prevent future infestations by the ants and wood destroying fungi. This may include your cellar, crawl spaces or under dirt filled porches.

Flower and shrubbery beds. Adding crushed rock around the foundation instead of mulch will eliminate a food and harborage source for sow bugs, centipedes, millipedes and many other insects. Crushed rock is also a rodent and snake deterrent.

Leaking gutters and roof lines. Keep gutters and roof lines in good repair and free of debris to reduce wood rot. This reduces breeding areas for wood destroying insects. Satellite carpenter ant colonies are usually in areas of moisture damaged wood.

Openings at plumbing, electrical, and telephone line entrances into your home. Sealing openings around these entries reduces access for carpenter ants, stinging insects, and many occasional invaders.

Excessive plant cover around the foundation. Leaves and other debris under decks, in window wells, and behind bushes should be removed to eliminate decaying organic matter which may provide a food source or harborage for insects such as sow bugs, centipedes and millipedes.